Refund, Exchange, Cancellation Policy

We have a no refund or exchange policy once your order has been put in que.

To start a return, you can contact us at support@360healthessentials.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@360healthessentials.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as seamoss gel, elderberry syrup), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in the form of a store credit.

Cancellation
Accidental Purchases: We do not offer refunds or order cancellations for accidental purchases.Our ordering system requires customers to review their orders carefully, apply discount codes, enter payment details, and confirm their orders before finalizing the purchase. This multi-step process is designed to minimize the risk of accidental orders.